FAQs

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Shopping with Appliance Barn

What is Appliance Barn?

Appliance Barn is a trusted retailer offering name-brand appliances at discounted prices, including new, open-box, and scratch & dent models.

Are your appliances brand new?

We offer a mix of new, open-box, and gently used appliances. Some items may have minor cosmetic imperfections, but all are fully functional and tested.

Do you sell parts or accessories?

Currently, we specialize in complete appliances. For parts and accessories, we recommend contacting the manufacturer directly.

Do you price match other stores?

We offer highly competitive pricing, but if you find a better deal locally on the same model, let us know, we’ll do our best to work with you.

Do you provide installation services?

We can recommend trusted local installers. Please ask a team member for details when you purchase.

Product Quality & Warranty Info

What does "scratch & dent" mean?

"Scratch & dent" refers to appliances with minor cosmetic flaws—such as surface scratches or dents—that do not affect functionality.

Are scratch & dent appliances covered by warranty?

Yes. Most appliances come with a warranty, but you must use surge protection during installation to keep the warranty valid.

How do I know if a product is available?

Our inventory changes daily. Contact us or visit our showroom for the most up-to-date availability.

Can I test appliances before buying?

Many appliances are displayed in-store for viewing. We ensure all items are tested and ready for use prior to delivery.

What if my appliance has an issue after purchase?

Contact us immediately. If the issue is related to functionality (not cosmetic), we’ll work with you on an exchange or warranty service.

Payment & Financing Options

What payment methods do you accept?

We accept cash, credit/debit cards, and financing through approved partners.

Do you offer financing options?

Yes! We provide flexible payment plans for qualifying customers. Ask in-store or online for details.

Is there a restocking fee if I cancel a payment plan?

Yes. If payments are not completed, we restock the item and charge a 10% restocking fee.

Is sales tax included in the price?

All purchases are subject to applicable Texas state sales tax.

Can I pay online?

Currently, payments are handled in-store or through secure payment links provided by our team.

Delivery, Pickup & Installation

Do you deliver appliances?

Yes! We offer delivery within the Greater Houston area and surrounding regions. Delivery fees vary based on distance.

Can I pick up my appliance instead of delivery?

Absolutely. You can schedule a pickup from our showroom or warehouse at no additional cost.

Do you install appliances upon delivery?

Delivery does not include installation. However, we can recommend professional installers if needed.

How long does delivery take?

Most deliveries are scheduled within 24–72 hours, depending on availability and location.

What if my appliance is damaged during delivery?

If an appliance is damaged during delivery, please notify us immediately so we can resolve the issue.